Logistics & distribution / Connected operations
Your carrier knows where the delivery is. Your customer should too.
Carrier events update the order, inform the customer, direct problems to dispatch and bring proof of delivery back into the record.
Explore the project
What changed
Routine updates happen automatically, while dispatch receives the context needed to handle exceptions.
01 / The problem
Where things got stuck.
Customers asked the office where their orders were, even though carriers already held the tracking information. Staff opened portals, interpreted statuses and wrote replies.
Delivery problems moved through separate messages, and proof of delivery was downloaded and filed manually. The order did not consistently reflect the conversations happening around it.
02 / What we built
What we built.
Trident connected carrier notifications and scheduled tracking checks to the order database. Carrier-specific labels map to consistent milestones, with event history preserving the original evidence.
Useful milestones trigger approved customer messages. Exceptions create dispatch tasks with the order and carrier context attached. Confirmed delivery starts document retrieval, storing and linking the available proof of delivery.
03 / How it works
Connected from
start to finish.
- 01
Match the shipment
Connect the carrier reference to the correct customer order.
- 02
Understand the event
Map the status and check timestamps and existing history.
- 03
Inform or intervene
Send useful milestones to the customer and delivery problems to dispatch.
- 04
Keep the evidence
Record delivery and retrieve its supporting document when available.
04 / The difference
A better working day.
Before
- Staff checked portals to answer routine delivery questions.
- Problems arrived through informal handoffs.
- Proof of delivery was retrieved and filed separately.
After
- Carrier milestones update the order and customer.
- Exceptions create linked dispatch tasks.
- Delivery documents return to the accessible order record.
05 / Inside the build
The details that
make it dependable.
Customers receive useful milestones, not every scan. Older events cannot move a delivered shipment back into transit. Repeated events do not repeat messages. A failed notification is tracked independently from shipment state, and confirmed delivery remains distinct from proof-of-delivery availability. Customer estimates come from carrier information, not generated promises.
- Carrier APIs
- Tracking events and delivery evidence
- Order database
- Shipment references and business-facing delivery state
- n8n & status mapping
- Event coordination and consistent milestones
- Email & SMS
- Customer notifications
- Microsoft Teams
- Dispatch alerts and exception context
- SharePoint
- Linked proof-of-delivery documents
