Property management / Connected operations
Keep repairs moving without chasing every update.
Tenant reports, contractor bookings, completion photos and customer messages stay connected to the same maintenance record.
Explore the project
What changed
Managers can see what is waiting, who owns the next step and which repairs need a decision.
01 / The problem
Where things got stuck.
Maintenance requests arrived through forms, emails and photographs. Managers matched the property, rewrote the issue for a contractor, checked authority and relayed access arrangements.
Bookings and completion updates returned through separate conversations. The maintenance record lagged behind, leaving staff chasing work that might already be finished.
02 / What we built
What we built.
Trident connected intake to the property register and a persistent maintenance record. AI prepares a concise issue summary and proposed trade category while preserving the tenant’s original words and photos.
Defined property, contractor and authority rules determine the next step. Routine authorised work can proceed to an approved contractor. Booking and completion updates return to the same repair, triggering the appropriate tenant messages.
03 / How it works
Connected from
start to finish.
- 01
Capture the report
Match the property and keep the description and photos together.
- 02
Route with authority
Prepare the brief, apply contractor rules and surface decisions for the manager.
- 03
Coordinate the visit
Update the repair and tenant when an appointment is recorded.
- 04
Record the outcome
Attach notes and photos; close completed work or retain the next action.
04 / The difference
A better working day.
Before
- Repair details were scattered across messages.
- Managers rewrote briefs and relayed appointments.
- Completion required separate filing and follow-up.
After
- One repair record retains the source and subsequent updates.
- Prepared briefs and event-based messages carry routine coordination.
- Evidence, status and tenant communication stay connected.
05 / Inside the build
The details that
make it dependable.
An AI category does not authorise a repair. Uncertain matches, potentially urgent reports and work outside agreed authority alert a manager. A contractor acknowledging a task does not close it. Completion requires the agreed status and evidence, and repeat updates do not resend the same message.
- Jotform & email
- Tenant descriptions, contact details and photos
- Airtable
- Property references, contractors and authority rules
- n8n
- Matching and event coordination
- AI extraction
- Issue summaries and proposed trade categories
- ClickUp
- Assigned maintenance tasks and progress
- Email & SMS
- Appointment and completion updates
